9 Computer software platforms, downloadable, for data, customer interaction, applications, digital analytics, user behavior, business management, and marketing; Downloadable computer software and firmware for operating system programs; Downloadable computer software development tools; Downloadable computer software for computer system and application development, deployment and management; Downloadable computer software for application and database integration; Downloadable computer software for database management; Downloadable computer software for use in customer relationship management (CRM); Downloadable computer software for use in database management; Downloadable computer operating software; Downloadable computer operating system software; Downloadable cloud-computing software for data, customer interaction, applications, digital analytics, user behavior, business management, and marketing; Downloadable computer software, namely, software development tools for the creation of mobile internet applications and client interfaces