42 web-hosted, online, non-downloadable application software systems for communicating, processing, and transcribing text messages, voice messages, and SMS messages between organizations and members thereof; web-hosted, online, non-downloadable application software systems for transmitting communications in the form of text messages, voice messages, and SMS between organizations and members, namely municipalities and residents; providing an online, interactive map showing construction and service outages for a geographic area; outage management systems (OMS), namely online web-hosted software providing regions of interest to municipal residents through an interactive map; application service provider (ASP) featuring application-to-person (A2P) software for use in text message communication between organizational leadership and members, namely between municipalities and residents