9 Downloadable software for developing and providing artificial intelligence chatbots and secure messaging platforms, managing online chat communications, analysis and tracking of messages and online activity, and answering and managing customer service inquiries; downloadable software for providing and managing marketing activities, promotions, digital content distribution, push notifications and customer relationships; downloadable software used to transfer and store digital files, digital content and messages; downloadable software used for calling and texting customers for scheduling meetings, lead generation, lead engagement, digital marketing, database management; downloadable software for customer relationship management (CRM); downloadable chatbot software using artificial intelligence for professionals and business purposes for scheduling appointments, lead generation, lead engagement, digital marketing, database management; downloadable computer chatbot software for simulating conversations