41 Affordability programs, educational programs and community support in the field of the sale of electricity to commercial, residential and/or wholesale consumers of electricity; affordability programs, educational programs and community support related to general utility and/or competitive energy services; affordability and educational programs in the field of public utility and competitive energy services, namely payment programs, energy efficiency programs, education and guidance on controlling energy use and costs, and assisting customers in understanding their energy consumption and to control costs