9 Downloadable software for developing and providing artificial intelligence chatbots and secure messaging platforms, managing online chat communications, analysis and tracking of messages and online activity, and answering and managing customer service inquiries; downloadable software for providing and managing marketing activities, promotions, digital content distribution, push notifications and customer relationships; downloadable software used to transfer and store digital files, digital content and messages; downloadable software used for texting customers to provide advice on wine and wine and food pairing; downloadable software for providing advice on wine and wine and food pairing; downloadable chatbot software using artificial intelligence to provide advice on wine and wine and food pairing; downloadable computer chatbot software for simulating conversations