42 Providing on-line non-downloadable software using artificial intelligence for enabling customer relationship management by permitting communication directly with customers over the Internet and other communications networks; Software as a service (SAAS) services featuring software using artificial intelligence for enabling customer relationship management by permitting communication directly with customers over the Internet and other communications networks; Software as a service (SAAS) services featuring software for enabling customer relationship management by permitting communication directly with customers over the Internet and other communications networks; providing online non-downloadable computer communications software for enabling customer relationship management by permitting communication directly with customers over the Internet and other communications networks; SaaS services enabling automated customer relationship management; application service provider, namely, hosting, managing, developing, analyzing, and maintaining applications, software and websites, in the field of customer relationship management; providing on-line non-downloadable software for use in accessing and managing marketing and promotional efforts and campaigns provided online and via mobile devices; providing temporary use of on-line non-downloadable software; design of customer relationship management software; support services in the use of computer software applications relating to customer relationship management; information and advice on the use of computer software applications, including customer relationship management software; design, development, implementation, configuration, adaptation and customization of computer software, computer software platforms, data communications software, data processing software, data management software, content management software, customer relationship management software, sales automation software, marketing software and digital marketing software; cloud computing featuring software for use in customer relationship management; computerized data storage services; computerized storage of business information data; information, consultancy and advisory services relating to all of the aforesaid services; providing online non-downloadable software for the artificial production of human speech and text; providing online non-downloadable software for natural language processing, generation, understanding and analysis; providing online non-downloadable software for machine-learning based language and speech processing software; providing online non-downloadable chatbot software for simulating conversations; providing online non-downloadable software for creating and generating text; Providing computer programming services to customers that enables the customer's website to process natural language queries