42 Software as a Service (SaaS) services featuring software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Software as a Service (SaaS) services featuring software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Software as a Service (SaaS) services featuring software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Software as a Service (SaaS) services featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Platform as a Service (PaaS) services featuring software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Platform as a Service (PaaS) services featuring software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Platform as a Service (PaaS) services featuring software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Platform as a Service (PaaS) services featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Online, non-downloadable software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Online, non-downloadable software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Online, non-downloadable software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Online, non-downloadable software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Application Service Provider (ASP) for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Application Service Provider (ASP) for customer service solutions, namely, software for customer engagement and online messaging and chat services; Application Service Provider (ASP) for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Application Service Provider (ASP) for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields