42 Outsource services provider in the fields of information technology services and software development; Design and development of computer software; Design and development of computer software featuring artificial intelligence, algorithms, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Design and development of computer software featuring synthetic voice; Design and development of computer software featuring artificial intelligence and audio and video conference capabilities; Software-as-a-service for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring artificial intelligence, algorithms, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service in the nature of an automated virtual assistant and chatbot for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service for processing structured and unstructured multi-modal data; Software-as-a-service for detecting and reporting anomalies in business processes; Software-as-a-service featuring business process management (BPM) software for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring synthetic voice capabilities; Software-as-a-service featuring artificial intelligence and audio and video conference capabilities