9 Downloadable customer relationship management (crm) software; downloadable computer software platform for marketing automation tools, namely, application programming interface (api) software and software development kits (sdks) that collect and analyze customer data and enable the customer to send marketing messages to consumers across multiple channels and transactional messages for marketing, data analytics, and customer support; downloadable business intelligence software, namely, computer software for marketing automation and customer relationship management (crm) for use in creating and assessing marketing campaigns and marketing programs, for use in enabling integration marketing programs and marketing program assessment data with machine learning and predictive technology programs, and for sending messages, questionnaires and polls via push notifications, location-based messaging, text messaging, in-app messages, and email for purposes of customer engagement and feedback; downloadable computer software for data collection, data management, data analytics, and data visualization, and enabling actionable data insights that provide a single view of each customer; downloadable computer software for use in creating and sending multi-channel messages, such as push notifications, location-based messaging, text messaging, in-app messages, and email, for promoting, advertising, and marketing the goods and services of others; downloadable computer software for data collection and analysis; downloadable computer software for transmitting electronic messages; downloadable computer software for soliciting customer feedback and collection and analysis of feedback data; downloadable computer software for use in developing marketing materials and marketing and advertising campaigns; downloadable computer software for use in managing online website content; downloadable computer software for use in conducting opinion polls and surveys; downloadable computer software for creating and managing news feeds