41 Arranging and conducting of workshops and seminars in personal awareness; Conducting of business conferences in the field of customer service methodology; Conducting workshops and seminars in customer service methodology; Educational services, namely, conducting informal programs in the fields of customer service methodology, using on-line activities and interactive exhibits, and printable materials distributed therewith; Educational services, namely, providing courses of instruction at the customer service methodology level and distribution of course material in connection therewith; Educational services, namely, providing online courses of instruction at the customer service methodology level and distribution of course material in connection therewith