42 providing an online tool, namely, providing temporary use of non-downloadable software that provides customers with information about HVAC, building automation, and mechanical equipment status, function, maintenance history, repair history, and replacement history and options, costs, and/or fees; providing an interactive web site that allows customers to obtain information about HVAC, building automation, and mechanical equipment status, function, maintenance history, repair history, and replacement history and options, costs, and/or fees