42 Providing on-line non-downloadable software for customer relationship management; providing on-line non-downloadable software for personal and business contact management, and for communicating with customers, potential customers and business partners; providing on-line non-downloadable software for group messaging, file sharing, calendaring, audio and video conferencing, and for obtaining, managing, tracking, analyzing, and reporting data and information about personal contacts and their companies for the sales marketing and advertising; providing on-line non-downloadable software for telephone call processing, recording and transmitting text and data files; providing on-line non-downloadable internet telephony and Voice over Internet Protocol (VoIP) services, including voicemail and facsimile services; providing on-line non-downloadable software for obtaining data and information about personal contacts and their companies for purposes of customer relationship management, sales, and marketing, and for managing, tracking, analyzing, and reporting data information in the fields of customer relationship management, sales, and marketing; providing on-line non-downloadable software for performing analytics and recommending actions in the field of CRM, sales, and marketing; non-downloadable software for provision of private branch exchange (PBX) services