Word

Z ADD REQUESTER ASSIGNEE TAKE IT FOLLOWERS FOLLOW TAGS TYPE PRIORITY LINKED PROBLEMS APPLY MACRO ADD TO CC CONVERSATIONS NEXT EMAIL LOCAL TIME LANGUAGE NOTES INTERACTIONS CLOSE TABS SUBMIT ASRS FOLLOW TAGS TYPE PRIORITY LINKED PROBLEMS APPLY MACRO ADD TO CC CONVERSATIONS NEXT EMAIL LOCAL TIME LANGUAGE NOTES INTERACTIONS CLOSE TABS SUBMIT AS

Status

Pending

Status Code

641

Status Date

Wednesday, May 8, 2024

Serial Number

98294913

Mark Type

3

Filing Date

Friday, December 1, 2023

Trademark Owner History

Zendesk, Inc.

Classifications

42 Computer technology support services, namely, help desk services; data mining; providing temporary use of online, non-downloadable computer software for customer service; providing temporary use of online, non-downloadable computer software for customer support; software as a service (SAAS) services featuring software for customer service; software as a service (SAAS) services featuring software for customer support; providing temporary use of online, non-downloadable computer software for customer billing and invoice inquiries; providing temporary use of online, non-downloadable computer software for customer relationship management (CRM); software as a service (SAAS) services featuring software for customer relationship management (CRM); providing temporary use of online, non-downloadable computer software for sales support and sales support management; providing temporary use of online, non-downloadable computer software for data analysis; providing temporary use of online, non-downloadable computer software for data analysis in the field of customer service and customer support; providing temporary use of online, non-downloadable computer for creating charts, reports, and graphs; providing temporary use of online, non-downloadable computer software for online messaging forums; providing temporary use of online, non-downloadable computer software for an online help desk; providing temporary use of online, non-downloadable computer software for business management and sales management; providing temporary use of online, non-downloadable computer software for business database management; providing temporary use of online, non-downloadable computer software for database management; providing temporary use of online, non-downloadable computer software for electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of online, non-downloadable computer software for management of communications with potential sales leads; providing temporary use of online, non-downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; providing temporary use of online, non-downloadable computer software for online knowledge bases; platform-as-a-service (PAAS) featuring computer software platforms for organizing and maintaining computer applications and application programming interfaces (APIs); platform-as-a-service (PAAS) featuring computer software platforms for customer relationship management; communications-platform-as-a-service (CPAAS) featuring computer software platforms for organizing and maintaining voice, social media, email, live chat, and other communications; Providing temporary use of non-downloadable computer software for recording, processing, receiving, reproducing, transmitting, modifying, compressing, decompressing, broadcasting, merging and enhancing of data; providing temporary use of non-downloadable computer software for data aggregation; providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data; data aggregation; platform as a service (PaaS) software for compiling data; platform as a service (PaaS) featuring computer software platforms for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions

The mark consists of the trade dress configuration of a website experience interface consisting of a navigation column located down the left side with icons; the interface contains a top horizontal bar showing one or more tabs; to the right of the tab(s) are series of icons representing the ability to switch communication channels; the interface is broken down into three main columns; the first column consists of identity information for the Requester and Assignee, and fields for Followers, Tags, Type, Priority, and Linked Problems; the second column consists of the title of the ticket, name of the customer, messages to and from the customer, and a box for sending a new message to the customer; the third column consists of information on the customer, contact information for the customer, a box for notes about the customer, and a box to view prior interactions with the customer; the far right of the interface contains a context panel located down the right side with one or more icons representing knowledge and/or customer intelligence; the other elements shown with a dotted line indicate placement of the mark and are not claimed as part of the mark.
ZEN DESK ADD REQUESTER ASSIGNEE TAKE IT FOLLOWERS FOLLOW TAGS TYPE PRIORITY LINKED PROBLEMS APPLY MACRO ADD TO CC CONVERSATIONS NEXT EMAIL LOCAL TIME LANGUAGE NOTES INTERACTIONS CLOSE TABS SUBMIT AS
Color is not claimed as a feature of the mark.

Trademark Events

Mar 7, 2024

Notice Of Design Search Code E-Mailed

Dec 1, 2023

New Application Entered

Apr 17, 2024

Assigned To Examiner

May 8, 2024

Non-Final Action E-Mailed

May 8, 2024

Notification Of Non-Final Action E-Mailed

May 8, 2024

Non-Final Action Written

Mar 7, 2024

New Application Office Supplied Data Entered