42 Software as a service (SaaS) services featuring computer software for accessing, browsing, and searching online databases, audio, video and multimedia content, games, and software applications; software as a service (SaaS) services featuring computer software for use in retail store operation and ordering services for computer hardware, computer software, and computer services, namely, to facilitate e-commerce transactions; providing customized computer searching services, namely, searching and retrieving information at the user's specific request via the Internet; provision of Internet search engine services; platform as a service (PaaS) services featuring computer software platforms for voice command and recognition software; technical support services, namely, troubleshooting in the nature of diagnosing computer hardware and computer software problems; technical support services, namely, technical advice on the installation, operation and maintenance of computer hardware and computer software products