9 Downloadable software for use in reverse logistics in the field of returns and exchanges of consumer goods and tools to support retailers in arranging, processing and managing merchandise returns and exchanges and administering shipping procedures and related services connected to the return process; Downloadable mobile applications for use in reverse logistics in the field of returns and exchanges of consumer goods and tools to support retailers in arranging, processing and managing merchandise returns and exchanges and administering shipping procedures and related services connected to the return process