9 Recorded software for relationship management, initiating and terminating utility services, making payments, storing payment information, sending electronic communications, and providing a virtual assistant; Recorded computer software designed to be deployed on web servers for relationship management, initiating and terminating utility services, making payments, storing payment information, sending electronic communications, and providing a virtual assistant; Recorded computer software for relationship management, initiating and terminating utility services, making payments, storing payment information, sending electronic communications, and providing a virtual assistant; Recorded computer application software for utility companies, namely, software for relationship management, initiating and terminating utility services, making payments, storing payment information, sending electronic communications, and providing a virtual assistant.; Computer software platforms, recorded, for relationship management, initiating and terminating utility services, making payments, storing payment information, sending electronic communications, and providing a virtual assistant