42 Software as a service (SaaS) services featuring software for providing customer support services, customer relationship management, and facilitating customer engagement; providing non-downloadable voice recognition software for providing customer support services, customer relationship management, and facilitating customer engagement; providing non-downloadable software using artificial intelligence for providing customer support services, customer relationship management, and facilitating customer engagement; providing non-downloadable communications software for electronic transmission of voice, data, audio, video, images, and information