Word

CONVERSATIONAL CRM

Status

Pending

Status Code

661

Status Date

Wednesday, May 22, 2024

Serial Number

98158010

Mark Type

4

Filing Date

Wednesday, August 30, 2023

Trademark Owner History

Zendesk, Inc.

Classifications

38 Providing on-line forums for transmission of messages among computer users; on-line services, namely, message sending; transmission of information by electronic communications networks; communication services, namely, providing electronic transmission of information stored in a database via interactively communicating computer systems; instant messaging services; voice over internet protocol (VOIP) services; omni-channel messaging services; messaging services conducted via multiple channels, namely, electronic messaging, web messaging, text messaging, telephone voice messaging, digital voice messaging, and instant messaging; omni-channel electronic communication services, namely, transmission of voice, audio, visual images and data by telecommunications networks, wireless communication networks, the Internet, information services networks and data networks.

35 Business management; business information management; assistance with business management and planning; customer service management for others; Business management services, namely, sales support management services; management of business inquiries from internal teams and departments; management of communications with potential sales leads, namely, providing lead generation activities; human resources (HR) management, analysis, and consulting services; business communications management featuring omni-channel communications, namely, receiving, sending, routing, and systematization of written and electronic communications and data.

42 Computer technology support services, namely, help desk services; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer service; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information for customer support; software as a service (SAAS) services featuring software for collecting, reviewing, and analyzing business information to support customer service; software as a service (SAAS) services featuring software for collecting, reviewing, and analyzing business information for customer support; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer billing and invoice inquiries; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information for sales support and sales support management; providing temporary use of online, non-downloadable computer software for accessing online messaging forums; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support an online help desk; providing temporary use of online, non-downloadable computer software for business management and sales management; providing temporary use of online, non-downloadable computer software for business database management; providing temporary use of online, non-downloadable computer software for database management; providing temporary use of online, non-downloadable computer software for enabling electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of online, non-downloadable computer software for management of communications with potential sales leads; providing temporary use of online, non-downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; communications-platform-as-a-service (CPAAS) featuring computer software platforms for organizing and maintaining voice, social media, email, live chat, and other communications; Providing temporary use of non-downloadable computer software for recording, processing, receiving, reproducing, transmitting, modifying, compressing, decompressing, broadcasting, merging and enhancing of data; providing temporary use of non-downloadable computer software for data aggregation; providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data; data aggregation, namely, data automation and collection services using proprietary software to evaluation, analyze and collect service data; platform as a service (PaaS) software for compiling data; platform as a service (PaaS) featuring computer software platforms for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions.

CRM

Trademark Events

Sep 2, 2023

New Application Entered

Sep 27, 2023

New Application Office Supplied Data Entered

Apr 24, 2024

Notification Of Non-Final Action E-Mailed

Apr 17, 2024

Assigned To Examiner

May 21, 2024

Correspondence Received In Law Office

May 21, 2024

Teas Response To Office Action Received

May 22, 2024

Teas/Email Correspondence Entered

Apr 24, 2024

Non-Final Action Written

Apr 24, 2024

Non-Final Action E-Mailed