35 Business process outsourcing services, namely, customer relationship management, customer service management, sales management services, and providing sales leads by direct solicitation by sales agents or by sales prospecting for others; business assistance, namely, outsourcing services; business marketing consulting services; providing information in the field of business management, business marketing, business acquisitions and mergers consulting; business acquisitions consulting; business analysis services, namely, market analysis; business appraisals; conducting business and market research surveys; business information services in the field of business organizational change management, business management, business strategic management and business planning services; business management planning; business merger consultations; business networking; conducting business research and surveys; business supervision; commercial and industrial management assistance; economic forecasting and analysis; personnel management consultation; preparing business reports; arranging and conducting trade shows in the field of business and business management