9 Downloadable computer software using artificial intelligence for data analysis; downloadable computer software using artificial intelligence for data collection, database management, and data reporting; downloadable computer software for statistical analysis; downloadable computer software for making predictions, projections, inferences and recommendations from sets of data; downloadable computer software for interpreting data; downloadable computer software for analyzing data for the purposes of aiding in decision-making and using artificial intelligence; downloadable software for providing banking services using artificial intelligence; downloadable software for operating an artificial intelligence conversation robot; downloadable computer software using artificial intelligence for machine learning in the field of banking; downloadable computer software for big data analysis in the field of customer management and management of banking services; downloadable software for analyzing user behavior and data and generating product and service recommendations for the user based on the user behavior and data