9 Artificial intelligence software designed to initiate conversations with customers by disambiguating their requests and providing them assistance; Intercommunication apparatus with artificial intelligence to initiate customer assistance by taking into account the context of help needed; Artificial intelligence and machine learning software, Interactive software based on artificial intelligence to provide solutions to consumer queries; Downloadable computer programs using artificial intelligence to develop predictive models; Downloadable computer chatbot software for simulating conversations with customers through artificial intelligence; Computer chatbot software for simulating conversations with customers through artificial intelligence; Downloadable computer programs using machine learning to develop predictive models; Chatbot software for simulating conversations with customers through artificial intelligence with the view of providing customer care services; Computer chatbot software for having conversation with customers; possessing the ability to combine responses from multiple knowledge sources to orchestrate transparent and predictable automated resolutions with AI