9 Downloadable augmented reality software application for providing on-the-job-training, providing access to remote technical support from product experts and customer care agents for electronic devices, and for transmitting data and information on behalf of remote workers and customers; Downloadable augmented reality software for use in mobile devices to integrate electronic data with real world environments for the purpose of providing on the job training, providing access to remote technical support from product experts and customer care agents for electronic devices, and for transmitting data and information on behalf of remote workers and customers; downloadable augmented reality software for use in mobile devices to integrate electronic data with real world environments for the purpose of providing on the job training, providing access to remote technical support from product experts and customer care agents for real-time guidance about devices, namely, mobile devices and for transmitting data and information on behalf of remote workers and customers; downloadable computer software in the nature of a mobile application for use with computers, mobile phones, personal digital assistants, tablet computers, and handheld computers to provide on-the-job-training, access to remote technical support from product experts and customer care agents for electronic devices, namely, mobile devices and for transmitting data and information on behalf of workers and customers