Word

INTOUCH CX

Status

Pending

Status Code

653

Status Date

Monday, January 8, 2024

Serial Number

97913196

Mark Type

3000

Filing Date

Friday, April 28, 2023

Trademark Owner History

IntouchCX Inc.

Classifications

9 Downloadable application software used for assisting agents in the fields of automating predictive systems, cognitive process automation, visual computing applications, knowledge virtualization, robotics and with digital virtual agents used in contact centers; workforce management downloadable application software for use in the centralization of time, schedule, and compensation management, and employee engagement; downloadable software application for use in the centralization of workflow management, compensation management, time and scheduling management with employees for contact centers; downloadable computer software for use in contact centers for database management; downloadable cloud computer software for use in contact centers for database management; downloadable computer software for assisting developers in creating program code for use in mobile internet applications and client interfaces

35 Outsourcing service provider in the field of customer relationship management in the areas of inbound voice, email, chat, social media messages; global outsourcing support services for others in the fields of customer relationship management, business process reengineering services and back office support, namely, business administration consulting, documentation reproduction, documentation copying tasks, documentation indexing for others, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of business strategy plans and management projects, all in the area of contact center services

42 Research and development in the field of artificial intelligence technology in the area of customer relationship management services; research and development in the field of machine learning, automated voice messaging in the area of customer relationship management; design of an intelligent virtual assistant software for use in the area of customer relationship management; design and development of computer software for data analytics and advanced product research in the field of artificial intelligence and machine learning; design, development of robots with artificial intelligence; development and implementation of an intelligent virtual assistant software for use in customer support services; development and implementation of computer software to be used for call diversion, for automated call screening, and for voice recognition in the field of artificial intelligence and machine learning; development of software applications for managing automated workflow tasks over the Internet; platform as a service (PAAS) featuring computer software platforms for contact center management

The mark consists of One solid bar as a semi-circle above a solid semi-rectangle, over a solid vertical bar followed by the word "INTOUCH" with "CX" in superscript, the "CX" is in a solid rectangle.
IN TOUCH CX
Color is not claimed as a feature of the mark.

Trademark Events

Feb 20, 2024

Notice Of Acceptance Of Amendment To Allege Use E-Mailed

Feb 19, 2024

Use Amendment Accepted

Jan 27, 2024

Amendment To Use Processing Complete

Jan 27, 2024

Use Amendment Filed

Jan 26, 2024

Teas Amendment Of Use Received

Jan 8, 2024

Notification Of Letter Of Suspension E-Mailed

Jan 8, 2024

Letter Of Suspension E-Mailed

Jan 8, 2024

Suspension Letter Written

Dec 12, 2023

Teas/Email Correspondence Entered

Dec 11, 2023

Correspondence Received In Law Office

Dec 11, 2023

Teas Response To Office Action Received

Nov 19, 2023

Notification Of Non-Final Action E-Mailed

Nov 19, 2023

Non-Final Action E-Mailed

Nov 19, 2023

Non-Final Action Written

Nov 15, 2023

Assigned To Examiner

Sep 29, 2023

Preliminary/Voluntary Amendment - Entered

Sep 29, 2023

Assigned To Lie

May 9, 2023

Teas Voluntary Amendment Received

May 30, 2023

Notice Of Design Search Code E-Mailed

May 28, 2023

New Application Office Supplied Data Entered

May 2, 2023

New Application Entered