9 downloadable and recorded computer programmes for data processing; downloadable and recorded data processing programs; Data processing apparatus; Data processing equipment; downloadable and recorded software for collecting, reviewing, and analyzing business information for sales support and sales support management; downloadable electronic publications in the nature of e-books in the field of conversational marketing; downloadable computer programs for instant messaging; Downloadable software for business management and sales management; downloadable and recorded computer software platforms for enabling electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); downloadable electronic databases in the field of data processing; electronic databases in the field of data management and sales management services recorded on computer media; Downloadable software applications using artificial intelligence for resolving inquiries; Downloadable databases in the field of tracking transactions; electronic databases in the field of storage of customer data, transactional data and operation data recorded on computer media; Downloadable software for making online appointments