9 Downloadable computer software in the field of emergency management and public safety that permits the receipt, use and sharing of a wide variety of emergency management and public safety information over a global computer network; downloadable computer software for collection, aggregation, analytics, and management of data; downloadable application software for crisis management, namely, providing a platform for reporting, monitoring, and responding to incidents and emergencies; downloadable computer software that allows users to communicate with each other via email, notifications, alerts, and direct messaging