9 Downloadable cloud-based software for storing and managing electronic data and communication, all the foregoing in the field of veterinary and healthcare services; Downloadable computer application software for mobile phones and handheld computers, namely, software for use in database management, use in electronic storage of data, and use in managing communication, all the foregoing in the field of veterinary and healthcare services; Downloadable computer application software for mobile phones and handheld computers, namely, software for use in managing veterinary services, use in managing telemedicine services, and use in customer relationship management (CRM); Downloadable computer software for controlling and managing patient medical information; Downloadable computer software for use in customer relationship management (CRM); Downloadable computer software using artificial intelligence for controlling and managing electronic data and communications between users and scheduling appointments, all the foregoing in the field of veterinary and healthcare services; Downloadable medical software for managing telemedicine services, managing communication between users, and managing access to electronic data; Downloadable software for inventory management