9 Downloadable software for remote patient monitoring; downloadable software for patient and healthcare information access; downloadable software for telehealth and telemedicine; downloadable software for electronic medical records management; downloadable software for healthcare practice management; downloadable software for healthcare management and operations, namely, patient communication, care coordination, care management, and medical billing; downloadable software for patient management and clinical documentation for use by healthcare providers; downloadable software for controlling and managing patient medical information, remote health monitoring and diagnostics; downloadable software for reporting, managing, automating, and analyzing patient reported outcomes, patient surveys, patient education, and remote monitoring