9 Downloadable computer software featuring artificial intelligence and machine learning to create, streamline, and automate workflows for customer service, customer relationship management, information technology, logistics, and other business purposes and organizations; Downloadable artificial intelligence software and machine learning software to gather and analyze data regarding user workflow and productivity and to identify opportunities for increasing productivity, efficiency, revenue, and process integration; Downloadable computer software for use in robotic process automation and for use in providing management, control, information, support and answers to queries for complex data characterization, analytics, and decision support