9 Downloadable cloud-based software for accessing cloud-based portal via browser and using licenses or registered user account to avail the features of the cloud based application; Downloadable cloud-computing software for developing custom customer relationship management (CRM) applications to support business processes and workflows used in the fields of automotive, industrial, infrastructure, travel, banking, capital markets, chemicals, communications, consumer goods, electronics, technology, energy, financial services, health, insurance, life sciences, media and entertainment, resources, education systems, mining public services and government operations, and utilities; Downloadable computer operating software; Downloadable computer software for computer system and application development, deployment and management; Downloadable computer software for managing and verifying financial transactions; Downloadable computer software for use in customer relationship management (CRM); Downloadable enterprise software for customer relationship management in the fields of automotive, industrial, infrastructure, travel, banking, capital markets, chemicals, communications, consumer goods, electronics, technology, energy, financial services, health, insurance, life sciences, media and entertainment, resources, education systems, mining, public services and government operations, and utilities; Downloadable industrial process control software; Downloadable project management software; Downloadable project management software in the field of automotive, industrial, infrastructure, travel, banking, capital markets, chemicals, communications, consumer goods, electronics, technology, energy, financial services, health, insurance, life sciences, media and entertainment, resources, education systems, mining, public services and government operations, and utilities; Downloadable software for inventory management; Downloadable software for business consulting services used in the fields of automotive, industrial, infrastructure, travel, banking, capital markets, chemicals, communications, consumer goods, electronics, technology, energy, financial services, health, insurance, life sciences, media and entertainment, resources, education systems, mining public services and government operations, and utilities; Computer hardware and recorded software systems for business management consulting and business outsourcing services used in the fields of automotive, industrial, infrastructure, travel, banking, capital markets, chemicals, communications, consumer goods, electronics, technology, energy, financial services, health, insurance, life sciences, media and entertainment, resources, education systems, mining public services and government operations, and utilities; Computer hardware with embedded operating system software; Computer hardware with preinstalled operating system software; Downloadable computer software and firmware for operating system programs; Downloadable computer operating system software; Electronic communications systems comprised of computer hardware and recorded software for the transmission of data between two points; Recorded computer software and hardware for software consultancy and advisory services related to the administration of information technology used in the fields of automotive, industrial, infrastructure, travel, banking, capital markets, chemicals, communications, consumer goods, electronics, technology, energy, financial services, health, insurance, life sciences, media and entertainment, resources, education systems, mining public services and government operations, and utilities sold as a unit