9 Downloadable computer application software for mobile phones and other mobile devices namely software for service desk and help desk services, namely, software for analyzing and diagnosing the status and health of, identifying, predicting, and alerting failures and problems with, and providing solutions for such failures and problems of computer- and network-connected devices, systems, machinery equipment, and networks; downloadable computer software for service desk and help desk services, namely, software for analyzing and diagnosing the status and health of, identifying, predicting, and alerting failures and problems with, and providing solutions for such failures and problems of computer- and network-connected devices, systems, machinery equipment, and networks; Downloadable computer application software for mobile phones and other mobile devices for document management; downloadable computer software for document management; Downloadable computer application software for mobile phones and other mobile devices for document management, analysis, data and natural language processing, data extraction and entry, and automation of cognitive analysis, searching, and sorting of documents and numerical and qualitative data; downloadable computer software for document management, analysis, data and natural language processing, data extraction and entry, and automation of cognitive analysis, searching, and sorting of documents and numerical and qualitative data; All the foregoing goods with and without artificial intelligence