9 Prerecorded DVDs and USB cards featuring instruction in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership; Downloadable webcasts and downloadable software featuring training and instruction in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership; Prerecorded DVDs and USB cards featuring instructional publications, namely, participant journals, workbooks, handouts, instructional and teaching materials, facilitator guides and coaching guides in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership; Downloadable electronic publications, namely, participant journals, workbooks, handouts, instructional and teaching materials, facilitator guides and coaching guides in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership; Prerecorded DVDs and USB cards featuring instructional video presentations in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership; Downloadable video recordings featuring instruction in the fields of customer service, employee development, executive team development, supervisor training, leadership development, organizational effectiveness development, organizational and individual change, human resource development, business management, management effectiveness, management skills, and leadership
Trademark: 97697639
