Word

PROBE CX

Status

Pending

Status Code

641

Status Date

Thursday, April 11, 2024

Serial Number

97690479

Mark Type

4000

Filing Date

Wednesday, November 23, 2022

Trademark Owner History

Probe Operations Pty Ltd

Classifications

9 Apparatus for recording, transmission or reproduction of sound or images; apparatus for electronic voice simulation and voice activated systems, namely, biometrics; apparatus for voice self service and speaker verification devices; apparatus for speech inputting and outputting for voice recognition; voice actuated computer apparatus; voice processing apparatus; all of the foregoing for use in connection with providing customer experience management

38 Telecommunications services, namely, transmission of voice, data, graphics, images, audio, and video by means of telecommunications networks and computer networks; transmission of information, messages, images and documents via wireless telephone services, transmission of voice, data, graphics, images, audio, and video by means of telecommunications networks and computer networks; provision of electronic communications over a computer network; telecommunication services, namely, internet access provider services to websites, portals and electronic communications platforms; broadcast communication services, namely, email services being transmitting emails to designated recipients for others; electronic message sending; SMS, social media, webchat and digital messaging services; communication services provided over a global computer network, mobile phones or other digital media, namely, transmission of voice, data, graphics, images, audio, and video by means of telecommunications networks and computer networks; information, advisory and consultancy services relating to the aforesaid services

35 Advertising services; marketing and promotional services; business management services, namely, customer experience management services; providing business process outsourcing and digital business services, namely, business advisory and consulting services in the fields of actionable insights and intelligent automation; database management and development services for customers in the field of customer experience management; telemarketing services; customer services, namely, telephone answering and customer contact and communication services, provision of telephone-based and digital business management and administration services; providing telephone based office functions; operation and management of call centers for others, namely, managing call centers which provide technical support services, and which provide customer inquiry and response services such as providing information answering questions and assisting with technical problems; managed outsourcing, namely, outsourcing customer contact, digital services, intelligent automation and technology services; managed services, namely, contact center operations, digital operations and shared services; data management services for use in the field of customer experience management; office support staff recruitment services; field services, namely, office functions in the nature of operating customer contact, digital services, intelligent automation and technology services; managing telecommunications networks for others, namely, managing telephone service for other carriers

42 Design and development of systems for electronic voice simulation, voice activation and biometrics; maintenance of software for systems for voice recognition, voice processing, voice actuation, voice self service, and speaker verification solutions; technology services, namely, customer relations management, data and analytics, and technology and digital solutions advisory services in the fields of automated phone system technology being Interactive Voice Response (IVR) and machine learning technology being Natural Language Processing (NLP); email services, namely, responding to customer communications and inquiries

CX

Trademark Events

Apr 11, 2024

Notification Of Non-Final Action E-Mailed

Apr 11, 2024

Non-Final Action E-Mailed

Apr 11, 2024

Non-Final Action Written

Mar 7, 2024

Teas/Email Correspondence Entered

Mar 7, 2024

Correspondence Received In Law Office

Mar 7, 2024

Teas Response To Office Action Received

Dec 7, 2023

Application Extension Granted/Receipt Provided

Dec 7, 2023

Application Extension To Response Period - Received

Sep 7, 2023

Notification Of Non-Final Action E-Mailed

Sep 7, 2023

Non-Final Action E-Mailed

Sep 7, 2023

Non-Final Action Written

Sep 5, 2023

Assigned To Examiner

Dec 16, 2022

New Application Office Supplied Data Entered

Nov 26, 2022

New Application Entered