9 Downloadable computer application software for mobile phones and devices, namely, software for the operation and management of telephone communication, voicemail, call processing, and call waiting; downloadable software for use in instant messaging, postings, file sharing, calendaring, audio and/or video conferencing, call processing and internet/web-based telephony (VoIP) services; downloadable computer software for providing real-time, integrated business management intelligence by combining information from databases and presenting it in a user interface; downloadable software, namely, mobile application software for providing data analytics, business analytics, business intelligence and for collecting and analyzing data; downloadable computer programs for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions in the fields of marketing, sales and service; downloadable computer application software for mobile phones, portable media players, handheld computers, namely, software for providing data analytics, business analytics, business intelligence and for collecting and analyzing data