9 Downloadable computer software for use in mobile phones, mobile computing and communication devices and network-connected devices and appliances, namely, downloadable software for maintaining device and network security, for dark-web scanning, for enabling parental control; downloadable computer software for use in mobile phones and mobile computing and communication devices for delivering advice and recommendations on the differences between certain smartphones, certain mobile computing and communication devices, and certain network-connected devices, appliances, vehicles, lighting apparatus, hvac systems, and home security systems which utilize the internet of things; downloadable computer software for use in mobile phones, and mobile computing and communication devices, namely, software for facilitating provision of in-person installation, repair and technical support services; downloadable computer application software for mobile phones and mobile computing and communication devices for managing outsourced customer service and business support services, namely, software for the automated scheduling of independent customer service and business support providers; interactive knowledge-management database, namely, downloadable computer database management software for gathering and analyzing technical data and statistical information used to provide insights about software and hardware behavior and problems for mobile phones and mobile computing and communication devices, and to inform remedies to alleviate usage inefficiency for mobile phones and mobile computing and communication devices; downloadable computer application software for mobile phones and mobile computing and communication devices for managing outsourced installation, maintenance, repair and technical support services, namely, software for the automated scheduling of independent installation, maintenance, repair and technical support for users of mobile phones, computers, mobile computing and communication devices, media players, video game consoles, and network-connected devices, appliances, vehicles, lighting apparatus, hvac systems, and home security and home automation systems which utilize the internet of things