35 Evaluating and measuring improvements to customer service, namely, business management services for establishing business quality policy and determining business means for implementing those policies to improve customer satisfaction, analyzing and compiling data for measuring the performance of customer service; arranging events for obtaining customer feedback, namely, customer meetings and focus groups, namely, business research using focus groups; market research; providing award and incentive programs, namely, conducting employee incentive award programs to promote improvement of customer service
Trademark: 97541858
