9 Downloadable cloud-computing software to be used by healthcare professionals, administrative employees, hospitals and clinics for creating and synchronizing calendars, managing schedules, managing healthcare professionals' assignments and absences, managing patient appointments, managing clinical capacity, managing customers' relationship and improving the patient experience, creating libraries and analytical dashboards, improving telephone calls distribution and handling, managing on-call lists; downloadable cloud-computing software for the secure exchange of messages between healthcare professionals, administrative employees, hospitals and clinics; Downloadable software to be used by hospitals, clinics and healthcare facilities for real-time care orchestrating, namely, synchronizing the availability of healthcare professionals and the demand for care through public and private appointment scheduling platforms and medical care services; Downloadable software to be used by patients for public appointment booking, namely, accessing the appropriate medical care services, searching for appointments, setting search criteria and booking appointments; Downloadable software to be used by hospitals, clinics and healthcare facilities for displaying available time slots and schedules, namely, establishing business rule models to customize the medical care services according to their patient base