Word

ALIASCX

Status

Dead

Status Code

602

Status Date

Wednesday, August 2, 2023

Serial Number

97482544

Mark Type

4000

Filing Date

Wednesday, June 29, 2022

Abandoned Date

Wednesday, July 19, 2023

Trademark Owner History

INTOUCHCX INC. - 1st New Owner Before Publication
24-7 Intouch Inc. - Original Applicant

Classifications

9 Downloadable application software used for assisting agents in the fields of predictive systems, cognitive process automation, visual computing applications, knowledge virtualization, robotics and with digital virtual agents used in contact centers; workforce management application software for use in the centralization of time, schedule, and compensation management, and employee engagement; downloadable software application for use in the centralization of workflow management, compensation management, time and scheduling management with employees for contact centers; computer software for use in contact centers for database management; downloadable cloud computer software for use in contact centers for database management; computer software for assisting developers in creating program code for use in mobile internet applications and client interfaces

35 Outsourcing service provider in the field of customer relationship management in the areas of inbound voice, email, chat, social media messages; global outsourcing support services for others in the fields of customer relationship management, business process reengineering services and back office support, namely, business administration consulting, documentation reproduction, documentation copying tasks, documentation indexing for others, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects, all in the area of contact center services

42 Research and development in the field of artificial intelligence technology in the area of customer relationship management services; research and development in the field of machine learning, automated voice messaging in the area of customer relationship management; design of an intelligent virtual assistant software for use in the area of customer relationship management; design and development of computer software for data analytics and advanced product research in the field of artificial intelligence and machine learning; design, development of robots with artificial intelligence; development and implementation of an intelligent virtual assistant software for use in customer support services; development and implementation of computer software to be used for call diversion, for automated call screening, and for voice recognition in the field of artificial intelligence and machine learning; development of software applications for managing automated workflow tasks over the Internet; platform as a service (PAAS) featuring computer software platforms for contact center management

Trademark Events

Aug 2, 2023

Abandonment Notice E-Mailed - Failure To Respond

Aug 2, 2023

Abandonment Notice Mailed - Failure To Respond

Aug 2, 2023

Abandonment - Failure To Respond Or Late Response

Apr 18, 2023

Notification Of Non-Final Action E-Mailed

Apr 18, 2023

Non-Final Action E-Mailed

Apr 18, 2023

Non-Final Action Written

Apr 12, 2023

Assigned To Examiner

Feb 15, 2023

Automatic Update Of Assignment Of Ownership

Jul 5, 2022

New Application Office Supplied Data Entered

Jul 2, 2022

New Application Entered