Trademark: 97482534
Status Date
Thursday, January 11, 2024
Filing Date
Wednesday, June 29, 2022
9 Downloadable application software used for assisting agents in the fields of automating predictive systems, cognitive process automation, operating visual computing applications, knowledge virtualization and conducting on-line chats with digital virtual agents used in contact centers; workforce management application software for use in the centralization of time, schedule, and compensation management, and employee engagement; downloadable software application for use in the centralization of workflow management, compensation management, time and scheduling management with employees for contact centers; downloadable software for use in contact centers for database management; downloadable cloud computer software for use in contact centers for database management; downloadable computer software for assisting developers in creating program code for use in mobile internet applications and client interfaces
35 Outsourcing service provider in the field of customer relationship management in the areas of inbound voice, email, chat, social media messages; global outsourcing support services for others in the fields of customer relationship management, business process reengineering and back office support, namely, business administration consulting, documentation reproduction, documentation copying, documentation indexing for others; consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of business strategy plans and management projects, all in the area of contact center services
42 Research and development in the field of artificial intelligence technology in the area of customer relationship management services; research and development in the field of machine learning, automated voice messaging in the area of customer relationship management; design of an intelligent virtual assistant software for use in the area of customer relationship management; design and development of computer software for data analytics and advanced product research in the field of artificial intelligence and machine learning; design, development of robots with artificial intelligence; development and implementation of an intelligent virtual assistant software for use in customer support services; development and implementation of computer software to be used for call diversion, for automated call screening, and for voice recognition in the field of artificial intelligence and machine learning; development of software applications for managing automated workflow tasks over the Internet; platform as a service (PAAS) featuring computer software platforms for contact center management
Apr 11, 2024
Teas Response To Suspension Inquiry Received
Mar 1, 2024
Notice Of Acceptance Of Amendment To Allege Use E-Mailed
Feb 29, 2024
Use Amendment Accepted
Jan 27, 2024
Amendment To Use Processing Complete
Jan 27, 2024
Use Amendment Filed
Jan 26, 2024
Teas Amendment Of Use Received
Jan 11, 2024
Notification Of Inquiry As To Suspension E-Mailed
Jan 11, 2024
Inquiry To Suspension E-Mailed
Jan 11, 2024
Suspension Inquiry Written
Jun 4, 2023
Notification Of Letter Of Suspension E-Mailed
Jun 4, 2023
Letter Of Suspension E-Mailed
Jun 4, 2023
Suspension Letter Written
May 12, 2023
Teas/Email Correspondence Entered
May 11, 2023
Correspondence Received In Law Office
May 11, 2023
Teas Response To Office Action Received
Apr 18, 2023
Notification Of Non-Final Action E-Mailed
Apr 18, 2023
Non-Final Action E-Mailed
Apr 18, 2023
Non-Final Action Written
Apr 12, 2023
Assigned To Examiner
Feb 15, 2023
Automatic Update Of Assignment Of Ownership
Jul 20, 2022
New Application Office Supplied Data Entered
Jul 2, 2022
New Application Entered
Trademark Alertz updated from USPTO on 2030-01-24
