Trademark: 97424630
Word
A
Status Date
Tuesday, March 5, 2024
Filing Date
Monday, May 23, 2022
Published for Opposition
Tuesday, January 9, 2024
41 NON-DOWNLOADABLE ELECTRONIC PUBLICATIONS IN THE NATURE OF NEWSLETTERS IN THE FIELDS OF AUTOMATION OF CUSTOMER SERVICE, DIGITAL CUSTOMER INTERACTIONS, TECHNICAL SUPPORT, E-COMMERCE ASSISTANCE, AND BRAND PROMOTION; EDUCATIONAL SERVICES AND PROVISION OF TRAINING, namely, CONDUCTING CONFERENCES, PODCASTS, AND ONLINE COURSES, AS WELL AS PUBLISHING WRITTEN MATERIALS, IN THE FIELDS OF AUTOMATION OF CUSTOMER SERVICE, DIGITAL CUSTOMER INTERACTIONS, TECHNICAL SUPPORT, E-COMMERCE ASSISTANCE, AND BRAND PROMOTION; TRAINING IN THE FIELD OF DEVELOPING, CUSTOMIZING, IMPLEMENTING, MAINTAINING AND USING SUPPORT AUTOMATION SOFTWARE BASED ON ARTIFICIAL INTELLIGENCE
35 BUSINESS CONSULTING SERVICES IN THE FIELD OF THE DEVELOPMENT, IMPLEMENTATION, MAINTENANCE AND USE OF AUTOMATION SOFTWARE AND ARTIFICIAL INTELLIGENCE AUTOMATED DIGITAL ASSISTANTS CHATBOTS FOR CUSTOMER SERVICE, DIGITAL CUSTOMER INTERACTIONS, BRAND PROMOTION, AND TECHNICAL SUPPORT; ANALYSIS OF COMMERCIAL INFORMATION RELATED TO CUSTOMER INTERACTIONS
42 SOFTWARE-AS-SERVICE (SAAS) FEATURING SOFTWARE THAT PROVIDE AUTOMATION OF DIGITAL INTERACTIONS TO RESPOND TO CUSTOMER QUERIES OR SUPPORT REQUESTS, TO PROACTIVELY SEND MARKETING MESSAGES, AND TO FACILITATE E-COMMERCE TRANSACTIONS WITH THE USE OF CHATBOTS, WITHOUT HUMAN AGENTS, VIA DIGITAL CHANNELS; SOFTWARE-AS-SERVICE (SAAS) SERVICES FEATURING SOFTWARE THAT PROVIDE AUTOMATION OF TECHNICAL SUPPORT OR EMPLOYEE SUPPORT REQUESTS TO RESPOND TO SUPPORT QUERIES WITH THE USE OF CHATBOTS, WITHOUT HUMAN AGENTS, VIA DIGITAL CHANNELS; SOFTWARE-AS-SERVICE (SAAS) SERVICES FEATURING SOFTWARE USING ARTIFICIAL INTELLIGENCE (AI) TO ASSIST CHATBOT SOFTWARE IN LEARNING CUSTOMER INTENT SO AS TO RESPOND TO CUSTOMER QUERIES OR SUPPORT REQUESTS, TO ANTICIPATE CUSTOMERS' PRODUCT OR SERVICE NEEDS, AND TO FACILITATE E-COMMERCE TRANSACTIONS VIA DIGITAL CHANNELS; SOFTWARE-AS-SERVICE (SAAS) SERVICES FEATURING SOFTWARE USING ARTIFICIAL INTELLIGENCE (AI) THAT USES MACHINE LEARNING MODELS AND DEEP LEARNING SO AS TO RESPOND TO CUSTOMER QUERIES, TO ANTICIPATE CUSTOMERS' PRODUCT OR SERVICE NEEDS, AND TO FACILITATE E1COMMERCE TRANSACTIONS VIA DIGITAL CHANNELS; SOFTWARE-AS-SERVICE (SAAS) SERVICES FEATURING VOICE AUTOMATION SOFTWARE TO DETERMINE INTENT OF CALLING CUSTOMERS SO AS TO RESPOND TO CUSTOMER QUERIES, TO PROACTIVELY SEND MARKETING MESSAGES, AND TO FACILITATE E-COMMERCE TRANSACTIONS VIA DIGITAL CHANNELS; NON-DOWNLOADABLE WEB-BASED SOFTWARE FOR CLIENT COMPANIES USING ALGORITHMS TO DETERMINE INTENT OF CALLING CUSTOMERS IN ADDRESSING COMPLAINTS REGARDING QUALITY OR PERFORMANCE OF PRODUCT OR SERVICE
The mark consists of a stylized rounded letter "A" with an arcuate apex and a circular counter.
ADA
Color is not claimed as a feature of the mark.
Mar 5, 2024
Noa E-Mailed - Sou Required From Applicant
Jan 9, 2024
Official Gazette Publication Confirmation E-Mailed
Jan 9, 2024
Published For Opposition
Dec 20, 2023
Notification Of Notice Of Publication E-Mailed
Dec 5, 2023
Approved For Pub - Principal Register
Dec 5, 2023
Examiner's Amendment Entered
Dec 5, 2023
Notification Of Examiners Amendment E-Mailed
Dec 5, 2023
Examiners Amendment E-Mailed
Dec 5, 2023
Examiners Amendment -Written
Nov 30, 2023
Previous Allowance Count Withdrawn
Nov 28, 2023
Withdrawn From Pub - Og Review Query
Nov 14, 2023
Approved For Pub - Principal Register
Jun 29, 2023
Teas/Email Correspondence Entered
Jun 28, 2023
Correspondence Received In Law Office
Jun 28, 2023
Teas Response To Office Action Received
Mar 28, 2023
Notification Of Non-Final Action E-Mailed
Mar 28, 2023
Non-Final Action E-Mailed
Mar 28, 2023
Non-Final Action Written
Mar 27, 2023
Notification Of Non-Final Action E-Mailed
Mar 27, 2023
Non-Final Action E-Mailed
Mar 27, 2023
Non-Final Action Written
Mar 10, 2023
Assigned To Examiner
Jul 20, 2022
Applicant/Correspondence Changes (Non-Responsive) Entered
Jul 20, 2022
Teas Change Of Correspondence Received
Jul 20, 2022
Teas Change Of Owner Address Received
May 26, 2022
New Application Office Supplied Data Entered
May 26, 2022
New Application Entered
Trademark Alertz updated from USPTO on 2030-01-24
