9 COMPUTER SOFTWARE THAT PROVIDE SOLUTIONS FOR CLIENT COMPANIES IN NEED OF AUTOMATION OF DIGITAL INTERACTIONS TO RESPOND TO CUSTOMER QUERIES AND SUPPORT REQUESTS, TO PROACTIVELY SEND MARKETING MESSAGES, AND TO FACILITATE E-COMMERCE TRANSACTIONS, WITH THE USE OF CHATBOTS, WITHOUT HUMAN AGENTS, VIA DIGITAL CHANNELS; COMPUTER SOFTWARE THAT PROVIDES SOLUTIONS FOR CLIENT COMPANIES IN NEED OF AUTOMATION OF TECHNICAL SUPPORT OR EMPLOYEE SUPPORT REQUESTS TO RESPOND TO SUPPORT QUERIES THROUGH THE USE OF CHATBOTS, WITHOUT HUMAN AGENTS, VIA DIGITAL CHANNELS; COMPUTER SOFTWARE USING AI TO ASSIST CHATBOTS IN LEARNING CUSTOMER INTENT SO AS TO RESPOND TO CUSTOMER QUERIES AND SUPPORT REQUESTS, TO ANTICIPATE CUSTOMERS' PRODUCT OR SERVICE NEEDS, AND TO FACILITATE E-COMMERCE TRANSACTIONS VIA DIGITAL CHANNELS; COMPUTER SOFTWARE USING AI THAT USES MACHINE LEARNING MODELS AND DEEP LEARNING SO AS TO RESPOND TO CUSTOMER QUERIES AND SUPPORT REQUESTS, TO PROACTIVELY SEND MARKETING MESSAGES, AND TO FACILITATE E-COMMERCE TRANSACTIONS VIA DIGITAL CHANNELS; VOICE AUTOMATION COMPUTER SOFTWARE TO DETERMINE INTENT OF CALLING CUSTOMERS SO AS TO RESPOND TO CUSTOMER QUERIES, TO PROACTIVELY SEND MARKETING MESSAGES, AND TO FACILITATE E-COMMERCE TRANSACTIONS VIA DIGITAL CHANNELS; DOWNLOADABLE ELECTRONIC PUBLICATIONS IN THE FIELD OF CUSTOMER SERVICE, DIGITAL CUSTOMER INTERACTIONS, AUTOMATED BRAND PROMOTION, E-COMMERCE ASSISTANCE AND TECHNICAL SUPPORT AUTOMATION, AND ARTIFICIAL INTELLIGENCE AUTOMATED DIGITAL ASSISTANT (CHATBOT) TECHNOLOGIES