Trademark: 97377675
Status Date
Monday, November 20, 2023
Filing Date
Friday, April 22, 2022
Published for Opposition
Tuesday, March 28, 2023
9 Downloadable computer software for use in customer relationship management (CRM); Downloadable computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries ofcustomers of others, and for use in enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments; downloadable computer software for use in workforce management applications, namely, for use in forecasting, scheduling and adherence functions to determine customer contact volume across multiple mediums in order to address the needs of customers of others; downloadable computer software for data capture and reporting to identify, trace and act upon customer interaction trends that may be downloaded from a global computer network; downloadable computer software to track move, add, or change requests made by others and provide issue resolution coordination that may be downloaded from a global computer network; downloadable computer software for automated root cause and trend analysis which compiles contact data, customer data and business process data for trend analysis within and across customer support systems of others; downloadable computer software for use in operating group call systems and tools needed to address interactions with customers of others and directs call flow by appropriate scripts that may be downloaded from a global computer network
35 Telemarketing; Business assistance, management and information services; Business consultation; Business management advice; Business management consultation and services, namely, managing and administering non-core functions, namely, mailing and shipping, records management, information services, administration, payroll and accounting, and telemarketing services; Commercial information agency services; Commercial information and directory agency; Creating and updating advertising material; Customer service management for others; Customer services, namely, responding to customers inquiries for others in the field of customer care and customer relationship management industry via telephone or other electronic means; Dissemination of advertisements and of advertising material; Dissemination of advertising material; Market research; Market research studies; Services consisting of the registration, collection, transcription, compilation and systemization of written communications and data
Nov 22, 2023
Notice Of Approval Of Extension Request E-Mailed
Nov 20, 2023
Sou Extension 1 Granted
Nov 20, 2023
Sou Extension 1 Filed
Nov 20, 2023
Sou Teas Extension Received
May 23, 2023
Noa E-Mailed - Sou Required From Applicant
Mar 28, 2023
Official Gazette Publication Confirmation E-Mailed
Mar 28, 2023
Published For Opposition
Mar 8, 2023
Notification Of Notice Of Publication E-Mailed
Feb 23, 2023
Approved For Pub - Principal Register
Feb 23, 2023
Examiner's Amendment Entered
Feb 23, 2023
Notification Of Examiners Amendment E-Mailed
Feb 23, 2023
Examiners Amendment E-Mailed
Feb 23, 2023
Examiners Amendment -Written
Feb 22, 2023
Teas/Email Correspondence Entered
Feb 22, 2023
Correspondence Received In Law Office
Feb 22, 2023
Teas Response To Office Action Received
Feb 20, 2023
Notification Of Non-Final Action E-Mailed
Feb 20, 2023
Non-Final Action E-Mailed
Feb 20, 2023
Non-Final Action Written
Feb 9, 2023
Assigned To Examiner
Apr 28, 2022
New Application Office Supplied Data Entered
Apr 26, 2022
New Application Entered
Trademark Alertz updated from USPTO on 2030-01-24
