35 Business administration and management services for the banking, healthcare, financial services, insurance, mortgage, debt collection, telecom, and media industries; business outsourcing and management services for the banking, healthcare, financial services, insurance, mortgage, debt collection, telecom and media industries; business marketing services, namely, customer relationship management; customer care and relationship management services; business research and analysis services in the field of business process intelligence, operational performance, and customer satisfaction and outcomes; management of telephone call centers for others; customer service management services for others; billing and accounts receivable services