9 Downloadable computer software for use in recording and analyzing customer feedback for the understanding and predicting of consumers, businesses, and retail market trends and actions; downloadable computer software featuring technology that enables users to present products and services to others for comment, and gather feedback from those others about those products and services; downloadable computer software for the purpose of understanding and predicting consumers, businesses, and retail market trends and actions by utilizing consumer provided data and proprietary data resulting from the analysis of surveys, market research, and consumer behavior data in the fields of marketing, sales, operation, and product design; downloadable computer software for enabling businesses to examine large and varied sets of data and information to uncover market trends and customer preferences that can help them make informed business decisions