9 Downloadable chatbot software for collaborative instant messaging, communicating with customers, setting response automation, creating rule-based actions, and integrating customer service notifications; Downloadable computer software for use in customer relationship management (CRM); Downloadable computer software for collaborative instant messaging, communicating with customers, setting response automation, creating rule-based actions, and integrating customer service notifications; Downloadable mobile applications for collaborative instant messaging, communicating with customers, setting response automation, creating rule-based actions, and integrating customer service notifications; Downloadable software for collaborative instant messaging, communicating with customers, setting response automation, creating rule-based actions, and integrating customer service notifications