42 Non-downloadable, online software and software as a service (SAAS) for use by insurance carriers and insurance networks for identifying opportunities for increasing customer accounts and revenues; Non-downloadable, online mobile software applications for use by insurance carriers and insurance networks for identifying opportunities for increasing customer accounts and revenues; Non-downloadable, online software and software as a service (SAAS) using artificial intelligence and data analytics for measuring and improving customer experience and customer sentiment, identifying opportunities for increasing customer accounts and revenues, increasing customer retention and customer loyalty; Non-downloadable, online mobile software applications using artificial intelligence and data analytics for measuring and improving customer experience and customer sentiment, identifying opportunities for increasing customer accounts and revenues, increasing customer retention and customer loyalty; Non-downloadable, online software and software as a service (SAAS) using artificial intelligence and data analytics for measuring and analyzing customer related data; Non-downloadable, online mobile software applications using artificial intelligence and data analytics for measuring and analyzing customer related data; Non-downloadable, online software and software as a service (SAAS) using artificial intelligence and data analytics for measuring and improving customer experience and customer sentiment, identifying opportunities for increasing customer accounts and revenues, increasing customer retention and customer loyalty in the insurance field; Non-downloadable, online mobile software applications using artificial intelligence and data analytics for measuring and improving customer experience and customer sentiment, identifying opportunities for increasing customer accounts and revenues, increasing customer retention and customer loyalty in the insurance field; Non-downloadable, online software and software as a service (SAAS) using artificial intelligence and data analytics for measuring and analyzing customer related data in the insurance field; Non-downloadable, online mobile software applications using artificial intelligence and data analytics for measuring and analyzing customer related data in the insurance field