9 downloadable software for collecting, analyzing, evaluating, monitoring, and transmitting data for Internet of Things (IoT) devices; downloadable software for monitoring data to provide operational intelligence, business analytics, troubleshooting and diagnostics of data generated by software applications and computing infrastructure in the field of data and application analytics; downloadable software for providing operational intelligence, business analytics, security information, and troubleshooting based on data; downloadable software for troubleshooting, diagnosing, and protecting computer software, hardware, networks, virtual machines, and operational technology; downloadable software for use in application and infrastructure management, namely, for monitoring the performance and other operational characteristics of network-connected hardware and software applications; downloadable software for use in application and infrastructure management, namely, for management, optimization, monitoring, diagnosing, testing, tracking, troubleshooting and investigation of network-connected hardware and software; downloadable software for use by others in collecting, monitoring, analyzing and managing data generated by software applications and computing infrastructure