42 Software as a Service (SaaS) services featuring software for workflow management, project management, collaboration, data communication, database integration, scheduling, educational instruction, marketing and advertising materials, advice and information from management consultants, business strategic planning information and materials, business succession planning information and materials, database management functions, and business administration functions, all in the field of customer relation management; Platform as a Service (PaaS) services for workflow management, project management, collaboration, data communication, database integration, scheduling, educational instruction, marketing and advertising materials, advice and information from management consultants, business strategic planning information and materials, business succession planning information and materials, database management functions, and business administration functions, all in the field of customer relation management; software development in the field of customer relation management; application service provider featuring software in the field of customer relationship management; consulting services in the field of customer relationship management software; providing temporary use of non-downloadable computer software in the field of customer relationship management