9 Downloadable computer application software for mobile and handheld telecommunications devices, phones, namely, software for providing access, updating, manipulating, altering, organising, storing, performing backup, synchronising, transmitting, editing, downloading, uploading and sharing information, data, documents, workflow information, files, texts, photos, images, graphical elements, music, sound recordings, videos and multimedia content via global and local area computer networks; Downloadable computer chatbot software for simulating conversations; Downloadable computer utility programs for performing computer maintenance; Downloadable electronic publications in the nature of manuals, brochures, newsletters, technical data sheets and product specification brochures in the field of knowledge management and team collaboration; Downloadable software for users to engage in ongoing discussions and at the same time view and modify documents and information for the purposes of enabling users to collaborate on activity planning, personal tasks and business projects; Downloadable software for cloud network monitoring, email processing, Robotic Process Automation, Artificial intelligence; Downloadable computer software for users to view, discuss, modify, comment on, and update documents, text, images, and video in real time from remote locations; Downloadable computer software for business knowledge management and collaboration, task and project management, general work management, project tracking, document management, transmission and receipt of data and images, messaging and conversation based contextual sharing of information, organising documents, data and information, electronic communications, including chats, email and discussions, providing a platform for collaboration, sharing of information, and interactive discussions to other users, and uploading and transferring files