35 billing support services, namely, collecting monthly utility readings, printing, and mailing monthly bills, conducting phone calls and answering questions about bills, coordinating and conducing payments by phone, check, or online bill pay, adjusting rates, communications on behalf of the town, notifying customers of boil orders and outages; reporting services in the field of utilities, namely, sending the reports, e-billing, printing bills, texting bills, totaling usage, collecting bills, preparing and submitting accounts recievable reports; business assistance services in the field of utilities, namely, reviewing and finalizing EPA paperwork, managing and facilitating items repairs and replacements, collecting monthly samples for EPA regulations, visiting sites; accounting and bookkeeping services; Preparing financial statements; cost analysis; Preparing tax returns; providing consumer information, namely, providing information to aid the community in understanding the impact of financial decisions; recording financial transactions; Posting debits and credits; Producing invoices; Maintaining and balancing general ledgers and accounts; Processing payroll; on-call services, namely, maintenance services; customer service management for others, namely, connecting customers with town employees