9 Downloadable computer programs and recorded computer software for managing business process, office management automation and data management in the field of enterprise-wide processes, strategic insights and value realization, organization change management, and preconfigured business and industry solutions; Downloadable computer software programs and recorded computer software for use in creating, processing, viewing, editing, manipulating, storing, converting, transferring and retrieving graphics, images, photographs, texts, fonts, multi-media applications and video contents; recorded computer software and computer hardware systems composed of computer hardware and recorded computer software for creating, processing, viewing, editing, manipulating, storing, converting, transferring and retrieving graphics, images, photographs, texts, fonts multi-media applications and video contents, sold as a unit; computers, computer hardware and accessories being computer hard drive enclosures; Recorded computer software and recorded computer application software tools for managing business process, office management automation and data management